Pleasant little things: for which free services at the hotel you will love it even more
Real hospitality is measured not by the stars on the facade of the hotel, but by moments of caring. It is the free little things that come from the heart that can turn a standard vacation into something special and make you want to return to the hotel more than once. This article is about the pleasant details that tell a guest, "We've been waiting for you."
What services do hotels provide for free
When going on a trip, it is useful to find out what basic and additional services the hotel will offer you. Hotels are required by law to provide some of this list, and some become a pleasant bonus to increase customer comfort.
What you should be offered for free anyway:
- wake up at the right time;
- call an ambulance;
- give access to the first-aid kit;
- bring boiling water;
- send your letters, newspapers, or parcels to the room.
But the good news doesn't end there. Most hotels today offer much more. We tell you about everything in order.
Leisure
Hotels offer not only comfortable rooms, but also entertainment that makes your stay intense and enjoyable. This can be free access to a fitness center or a swimming pool, a sauna or a hammam. They also provide board games, bike rental or entertainment for children: from game rooms to workshops. Such services allow guests to actively spend time without unnecessary expenses.
Power supply
Treats are one of the most enjoyable bonuses for guests. It can be:
- breakfast included in the room rate for high-status guests of the loyalty program;
- welcome drink for all Accor Loyalty Program members who have booked a room;
- Free water, tea and coffee throughout the day.
For lovers of gourmet pleasures, some hotels offer tastings or mini snacks in the lounge area. Such gastronomic delights create a feeling of care and make your stay more comfortable.
Technology and comfort
Free Wi-Fi in rooms and public areas, charging stations, electronic check-in, luggage storage services - all this increases the comfort level and saves guests time. Even simple things like access to document printing or a coffee machine are perceived as taking care of the little things and create the impression of attentive service.
Hotels also enhance the convenience of guests through the following free services:
- Flexible check-in and check-out schedule. Early check-in or late check-out services are a great opportunity for the hotel to take care. You must admit that it is much more pleasant to wait for your flight in a cozy room than in the airport lounge.
- A compliment from the hotel to create a mood for a birthday, wedding, anniversary or any other holiday. Small tokens of attention remain in the memory for a long time: for example, a glass of sparkling wine for the New Year or a fruit basket in the room. Such gifts from the hotel create a special warm atmosphere and show that the hotel appreciates every guest. However, it should be remembered that this option is optional, and many large hotels, especially during the high-occupancy season, provide surprises to guests only on special occasions and with prior notice. To be sure to see a gift from the hotel, you should write the reason for your arrival directly to the hotel, specifying your booking number.
- Active recreation with rental of equipment. To diversify your leisure time, the hotel can offer sports equipment rental. These can be bicycles, skis, snowboards, rackets or accessories for safe swimming.
- Taking care of things in the laundry room. If you need to wash or iron things and you don't want to do it yourself, the hotel laundry is at your service. The clothes will be quickly restored to perfect condition.
- Concierge assistance in organizing leisure activities. Available in 5-star hotels. Hotels with high cost of accommodation take over the organization of your leisure time on an individual request. The concierges help you book a taxi, book a table at a popular restaurant, or find an interesting city tour.
- Transfer. Do you want to avoid the hassle of finding transportation upon arrival? Staff at some hotels can arrange transfers from the airport or train station. You will be greeted with a nameplate and comfortably transported to your place of residence, which will allow you to immediately set up for a vacation.
Hotels offering unforgettable emotions
Choosing a hotel is not only about the price and location, but also about the nuances that create a special atmosphere. It is precisely such details that hotels pay attention to, striving to give their guests an unforgettable experience.
In the Russian Accor group hotels you will find attention to detail and care, which will be the beginning of a love for these places. All that remains is to choose a destination and check what services are available in our chain of hotels. Here we will tell you only about three locations.
Mövenpick Moscow Taganskaya
A modern hotel that combines stylish design, high-class service and a variety of services. Guests are provided with free Wi-Fi in their rooms and public areas, which allows them to always stay in touch, work remotely or share their impressions of the trip on social networks.
Those who appreciate active recreation can go to the fitness center with modern fitness equipment to keep fit even on vacation. Access to the spa complex is also provided, where you can fully relax after a busy day in the city.
The gastronomic aspect of staying at Mövenpick Moscow Taganskaya is also pleasing: every day a "Chocolate Hour" is held at the Shagal restaurant with free desserts from the chef.
Arriving on a birthday, each guest can receive a festive cocktail as a gift from the hotel. Special delicious surprises are provided for children upon arrival, and for parents there are additional items that ensure a comfortable stay with a small child: pillows and high chairs, bottle heaters, bathtubs, mattresses. Small but pleasant details show the care and attentiveness of the staff. These add-ons The services make your stay at the hotel especially pleasant and memorable.
Novotel Saint Petersburg Center
The hotel is located in the historical heart of the Northern Capital, within walking distance of the main tourist attractions and the Neva embankment. Novotel Saint Petersburg Center offers a wide range of services that make your stay comfortable and eventful.
There is free Wi-Fi in every room and public areas. Stay in touch with your family and colleagues every minute.
For guests wishing to maintain an active lifestyle, the hotel provides access to a fitness center. After a workout, you can relax in the hammam. You don't need to pay extra for this either.
If you are traveling with children or you are still a child inside, use the free access to the X-Box in the lobby. This way you can have fun and have fun with your family or with your favorite game characters.
The hotel takes care of comfort in every detail: free parking, luggage storage, water and small gift treats in the rooms. All this makes the Novotel Saint Petersburg Center a place where every guest feels at home.
Novotel Resort & SPA Krasnaya Polyana
A resort hotel where every detail is aimed at creating an unforgettable vacation. Free services at Novotel Resort & SPA Krasnaya Polyana include Wi-Fi in all rooms, access to the fitness center and spa complex. Skiers are provided with personal lockers in the ski room.
The hotel takes care of the entertainment of guests: ping-pong, table football, X-box, board games are available free of charge to all guests. Make your vacation rich and varied.
There is free water, tea and coffee in every room, and the staff is always ready to offer assistance in organizing leisure activities. These services create an atmosphere of care and enhance the comfort of guests.
The hotel is located in the picturesque Krasnaya Polyana near the ski slopes. You can combine a secluded stay in your room with active walks and sports activities in the fresh air, because the ascent on the Krasnaya Polyana K-1 cable car is also provided free of charge.
Conclusion
Free hotel services are the details that make your stay comfortable and memorable. Wi-Fi, access to fitness and spa complexes, welcome drinks, breakfasts, entertainment for children and adults — all this creates an atmosphere of care and attention to the guests.
Accor hotels demonstrate how attention to detail turns ordinary accommodation into a special experience. It is for these small but significant amenities that guests love to return to our hotels over and over again.
