Loyalty Program
Discover a world of rewards, unique benefits, and exceptional experiences in hotels of Russia.
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Member BenefitsBy becoming a member of the loyalty program Accor.ru , you get the Classic status. Participation in the program is free, registration in your personal account on the website is enough.Learn more about the program
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The longer your stay, the higher your status.Your status depends on the number of nights spent in participating hotels or the amount of points earned during your stay.Learn more about the points
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The higher your status, the more attractive the benefits.Upon reaching a new status, you unlock all the privileges that come with it.Learn more about statuses
Unlock new statuses
and upgrade your benefits
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It takes effect immediately after joining the programRate for participantsFree WI-FIEarn points -
100 000 ₽
hotels expenses
or 10 nightsAll advantages of the status
Classic, as well as:Welcome drink-10% off the hotel bar/restaurant servicesLate check-out -
300 000 ₽
hotels expenses
or 30 nightsAll advantages of the status
Silver, as well as:Room upgradeEarly check-in or late check-out -
500 000 ₽
hotels expenses
or 50 nightsAll advantages of the status
Gold, as well as:Early check-inLate check-outExclusive events -
1 000 000 ₽
hotels expenses
or 100 nightsAll advantages of the status
Platinum, as well as:Free breakfast on weekendsGive me a status upgrade
Exclusive offers
for participants
View all offers
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MoreSpring saleYour spring journey starts here! Special conditions for the level from February 12 to March 3 -
BookBook your stay in Krasnaya PolyanaPlan your trip to Krasnaya Polyana at the best prices
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BookEarly booking offerWe have the best rates when booking hotels in advance
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BookBook your stay with our SPA offerBook your stay with our SPA offer
Frequently Asked Questions
Write to us in the chatbot to suggest a solution or refer the question to a specialist.
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How to synchronize ALL status with accor.ru?
To synchronize your ALL status with your personal account accor.ru it is enough to fill out the online form. We will check your current ALL status and update the status in your merchant profile accor.ru in the next 72 hours. You can find out about the status change by checking your personal account a few days after sending the application.
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Why do I have Classic status, but I had Silver status?
If your status has changed in the ALL — Accor Live Limitless program in 2025 and you want to transfer your status that was valid for you in 2024, we can help you synchronize your ALL status at the time of 2024 with your Personal Account accor.ru. To do this, please contact customer support.
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How do I earn points for my stay?
In order to automatically record your reservation and earn points after your stay, the reservation must be made on the website accor.ru. Do not forget to log in to your Personal Account to receive an exclusive member discount, as well as to see your reservation in the "My reservations" section.
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How can I earn points for my stay if I don't see a reservation in my personal account?
To earn points for bookings that are not displayed in your personal account, please fill out an online application. The application will be processed by our support team in the next 72 hours.
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After what time are points awarded for accommodation?
Points for accommodation are awarded 5 days after your departure from the hotel.
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How to combine ALL accounts & accor.ru?
Full integration of ALL accounts at the moment accor.ru not required. Your ALL — Accor Live Limitless personal account continues to be fully accessible for you to travel to Accor hotels around the world, where you can earn points and enjoy various privileges.
Switching to a new program in Russia: To increase the comfort of our Russian customers, the loyalty program has been updated. We are ready to transfer your current ALL status to your Personal Account accor.ru without changes or downgrades, so that you can receive all possible privileges in accordance with your current status in our Accor hotels in Russia, book rooms on the website accor.ru with maximum convenience and receive points to upgrade your status if your trips take place for the most part in Russia.
Adding or transferring all bookings that helped you gain a certain status from your personal account to your personal account accor.ru — not required, as we are ready to transfer your current status without additional requests or confirmations of past bookings.
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Why aren't my past bookings displayed?
Your reservations will be displayed after you register on the website accor.ru and get your own Personal Account.
Bookings made on the website all.com or, reservations made without logging into your Personal Account on the website accor.ru They will not be able to be displayed in your Personal Account.
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When will the points be awarded?
Points for accommodation are awarded 5 days after your departure from the hotel.
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How does the loyalty program work?
Join the program and immediately enjoy the exclusive benefits. The longer the stay, the higher the status and the more benefits.
- Advantages of the participant
By becoming a member of the accor.ru loyalty program, you receive the Classic status. Participation in the program is free and does not require any action from you.
- The longer your stay, the higher your status becomes.
Your status depends on the amount of points earned, where 1 point = 1 ruble.
- The higher the status, the more attractive the benefits
With the new status, you gain all the benefits that apply to it.
- Advantages of the participant
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Where are my points?
Points for accommodation are awarded 5 days after your departure from the hotel. If you have not received any points after 5 days, please fill out an online application and the support team will be able to help you.
